How to Order

How do I place an order?

We endeavour to make shopping on the bedsonline web site as simple as possible. So we offer a few different ways for you to place an order:

Order online

Placing an order on the bedsonline web site is safe, simple, and fast, not to mention convenient. Order online anytime day or night.

Order by phone

Our sleep consultants are ready to take your order over the phone. Call us on 1300 112 337 Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST or leave a message anytime and we will return your call.

Visit a showroom

Visit our showroom Monday-Saturday 9am-5.30 pm, Thursday 9am-8.00pm, Sunday 10am-5pm AEST at: 503 Old South Head Road, Rose Bay, Sydney NSW.

Fax your Order

Send us your order by fax to (02) 9371 0165 anytime day or night.

What happens once I place an order?

After placing an order, you will automatically be sent an “Order Confirmation” email containing your order number, items ordered, the total of your order and your delivery details. If you have paid in full this email is your receipt. For orders not paid by credit card the order is not complete until payment is received. Once your order is complete will contact you to arrange a suitable delivery time.

How can I check on the progress of my order?

You can track the status of your order by emailing us at sales@bedsonline.com.au or calling us on 1300 112 337. 

Can I order from a real person, rather than online?

Yes, you can call one of our sleep consultants on 1300 112 337. Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST. Our sleep consultants are ready to discuss your needs over the phone or leave a message anytime and we will return your call.

In the unlikely event that I cannot find a particular bed / mattress on the bedsonline web site – can you obtain this for me?

Should you not be able to find what you are looking for on our Web Site, we will make every effort to try obtain a particular bed or mattress for you. Simply call us on 1300 112 337 Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST and one of our sleep consultants will assist you. Alternatively send us an email with the details of the bed or mattress you require.

I am experiencing technical difficulties placing an order. Is there someone I can talk to for assistance?

Please email us with the details of the problem and we will resolve it as quickly as possible. Alternatively you can call us on 1300 112 337 to place your order by phone or SMS your telephone number to to us on 0402 687 197 we will call you