Shipping and Returns Policy

DELIVERY INFORMATION

Delivery cost to capital cities (Sydney, Melbourne & Brisbane)

Bedsonline offers the lowest delivery cost of beds, mattresses, bases and furniture to all Sydney, Melbourne and Brisbane Metro areas - only $49 no matter how many items you buy!

Delivery of pillows, linen and manchester costs only $12 nationwide!

Please note, our delivery quotes are for ground delivery only. If you require additional delivery assistance (i.e. flights of stairs etc) please specify in the order instructions/comment box at checkout (a minimal surcharge may apply).

Delivery cost to Perth

Delivery of a mattresses, bases and furniture to all suburbs in Perth is only $55, no matter how many items you buy.

Delivery of pillows, linen and manchester costs only $12 nationwide!

Delivery cost to regional areas

Bedsonline delivers Australia wide, please utilise our shipping calculator (located at your shopping cart) or call 1300 112 337 for an accurate delivery quote.

Delivery of pillows, linen and manchester costs only $12 nationwide!

Additional delivery cost

Please note, our delivery quotes are for ground delivery only. If you require additional delivery assistance (i.e. flights of stairs etc) please specify in the order instructions/comment box at checkout (a minimal surcharge may apply).

5-12 working days delivery (Capital Cities)

At Bedsonline we value quality. All our mattresses, bases and bedroom furniture are made to the highest quality standards. Due to this, delivery times may vary between different products.

Bedsonline is able to deliver most mattress, base and furniture orders within approximately 5-12 working days of your payment (depending on stock availability). Delivery to regional areas may take longer - please read state specific information below.

All pillows, linen and manchester are sent separately through Australia Post and should arrive between 4-7 working days of your payment. (Please note: if your order contains pillows/linen/manchester as well as mattresses/furniture, your delivery will arrive in 2 stages)

7-21 working days delivery (regional areas)

Delivery to regional areas may take 7-21 days depending on your location. We'll email within 24 hours of receiving your order to schedule a delivery appointment. If the product you've ordered has a longer lead time, we'll keep you informed.

Delivery days and confirmation

On receipt of your mattress or furniture order you will be receiving an email direct from our Customer Service team outlining your delivery times for your specific order. The appointment is typically a 4 hour window period Monday to Friday or by arrangement on Saturday (at an additional cost - please call our customer service staff for an exact quote 1300 112 337)

Any specific delivery requests confirmed at the time of placing your order will be scheduled accordingly. However, please feel free to call 1300 112 337 with further queries and one of our service consultants will assist you.

Can I pick up my goods?

Looking to save more on our already discounted prices? We have a collection point located in Sydney for you to swing by and pick-up your order. Why not call us on 1300 112 337 and find out if your product is in stock and ready for collection.

Our Sydney showroom/warehouse is located at 503 Old South Head Road, Rose Bay, Sydney.

What will happen on the day of delivery?

On receipt of your order, we will contact you within 24 hours to schedule a delivery appointment. The appointment is typically a 4 hour window period Monday to Friday, or by arrangement Saturday.

If requested we can call you on the day of delivery to give you a 2-4 hour delivery window. Every effort is made to ensure that the product is delivered on time.

You will need someone at the delivery address who will be able to take charge of the item ordered. If you are out when the delivery arrives, we will leave a card with a phone number for you to re-arrange delivery directly.

Will you assemble my bed?

Yes. For a small additional fee our professional delivery team can unwrap and assemble your order within the Sydney Metro Area. For all other states please phone 1300 112 337 to find out if this service is available in your area.

Will you remove my old mattress / bed?

Yes, within the Sydney Metro Area and for a small additional fee our delivery team will remove your old mattress and either donate the mattress to a charitable organisation or dispose it in an environmentally friendly manner. It will cost $30 to remove a mattress and $70 to remove the mattress and base.

If you live outside Sydney please phone 1300 112 337 to find out if this service is available in your area. Alternatively, arrange collection with your local council.

RETURNS AND EXCHANGES

What is your Returns and Exchange policy?

We hope you will be happy with your purchase but if it is found to be unsuitable, you may exchange your purchase within 30 days of receipt.

All returned items must be unused, in original undamaged condition and contained within the original packaging.

If you have purchased a mattress from Bedsonline the 60 Night Comfort Mattress guarantee applies. All delivery and incidental charges to return the item or deliver the new item are the customer's responsibility and bedsonline delivery fees will not be refunded.

As the majority of our products are made specifically to order, we do not offer any refunds on any of our products. For more information on our 60 Night Comfort Mattress guarantee please visit here.

Can I change my order?

If you find that for any reason you need to change an item in your order, please call us on 1300 112 337. Once an order has already been processed and dispatched from our warehouse we, unfortunately, cannot cancel or vary it. You will then need to follow our Returns and Exchange procedures.

How do I return my order?

Please contact us on 1300 112 337 or email us at customerservice@bedsonline.com.au with your name, original order number and the item you are returning. We will arrange for the item to be collected and returned to our warehouse. Once the item is back at our warehouse, we will arrange for delivery of the replacement item or refund. All delivery and incidental charges to return the item or deliver the new item are the customer's responsibility and BedsOnline delivery fees will not be refunded.

What is the 60 Night Comfort Guarantee?

When you purchase a mattress from BedsOnline you'll have 60 nights to make sure that you're 100% comfortable. We recommend that you allow a minimum of 14 days for your body to adjust to your new mattress to suit your personal individual preference.

If you decide to exchange your mattress within the 60 Night Comfort Mattress Guarantee in-home trial period, simply contact us by email or phone us on 1300 112 337 and we will gladly exchange your mattress for you. See our terms and conditions below for more details.

60 Night Comfort Guarantee Terms and Conditions

In order to adequately assess if the bed is suitable to your personal requirements, we require you to sleep on the bed for a 14 day period. You must contact us on 1300 112 337 or email us at customerservice@bedsonline.com.au within the 60 Night Comfort Mattress Guarantee period for a replacement recommendation. Please include your name, original order number and the item you are returning and the replacement item.

• We will arrange for your bed to be collected and your replacement to be delivered.

• You are responsible for delivery charges of the replacement mattress and the return of the initial purchase back to the bedsonline warehouse (minimum $79 delivery fee).

• All returned items must be in original condition and the packaging must be kept for transport purposes.

• 60 night sleep trial is void if product is altered, broken, damaged, soiled or stained.

• Your mattress/bed can be exchanged for any product of equal or greater value than your original purchase.

• Pillows, accessory items and furniture are not included in the 60 Night Comfort Trial Guarantee.

• The 60 Night Comfort Mattress Guarantee period begins the day you receive your mattress.

• You may exchange your mattress or base once only within the 60 Night Comfort Mattress Guarantee period.

• If the replacement mattress you select is more expensive you will be required to pay the balance of the difference between the two products. If the replacement product is less expensive you will be provided with a store credit which is valid for 14 months.

• All exchanges and cancellations are subject to bedsonline approval.

Manufactures Warranty

Every BedsOnline mattress comes with a minimum 12-month manufactures warranty to protect you from product defects. Product warranties differ between manufacturers and between different model items and most provide between 5 to 10 years warranty. Full warranty details are available with your product on the product page or simply call us on 1300 112 337 to discuss your warranty options. After you receive your purchase you must return the enclosed purchase registration with the product to the manufacturer.

What happens if my goods are damaged on delivery?

At BedsOnline, we take great pride in the quality of our mattresses and bedding products. Every item is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the unlikely event that an item is found to be damaged or defective on receipt, please contact us on 1300 112 337 within 24 hours. We will replace any item that is found to be defective at the time of delivery. Alternatively, we will refund the total cost of your order, including delivery and return charges after inspection of the damaged or defective item.

Complaints

If you are not satisfied with the level of service you receive, please let us know by contacting us on 1300 112 337 or emailing us at customerservice@bedsonline.com.au

Your complaint will be acknowledged and will be dealt with fairly, confidentially and effectively. You will be kept fully informed of all progress made.