Delivery cost to capital cities (Sydney, Melbourne & Brisbane)
Bedsonline offers the lowest delivery cost of beds, mattresses, bases and furniture to all Sydney, Melbourne and Brisbane Metro areas - only $29no matter how many items you buy! If you wish to confirm your area meets these criteria, kindly contact our call centre.
Delivery of pillows, linen and manchester costs only $12 nationwide per item.
Please note, our delivery quotes are for ground / kerbside delivery only. If you require additional delivery assistance (i.e. flights of stairs etc) please specify in the order instructions/comment box at checkout (a minimal surcharge of $42 will apply to the order. A consultant will contact you to finalise the additional payment)
Delivery cost to Perth
Delivery of a mattresses, bases to all suburbs in Perth is only $55, no matter how many items you buy.
Delivery of pillows, linen and manchester costs only $12 nationwide!
Delivery of Furniture items are subject to a quotation as many of these items originate from Sydney and Melbourne. Please contact our call centre to get a quote. Whilst you may be permitted by the system to checkout with a standard $55 freight fee, this will not apply to the furniture items in your order. A consultant will contact you to arrange payment of the addtional freight.
Delivery cost to regional areas
Bedsonline delivers Australia wide, please utilise our shipping calculator (located at your shopping cart) or call 1300 112 337 for an accurate delivery quote. Whilst the standard delivery costs calculated a point of checkout will be applied, furniture items may incur an additional cost. A consultant will contact you should this be the case.
In the case of BULK ORDERS, a consultant will discuss the additional freight charges necessary. It is recommended that you contact our call centre to access a full freight quote prior to making the order.
Delivery of pillows, linen and manchester costs only $12 nationwide!
Additional delivery cost
Please note, our delivery quotes are for ground delivery only. If you require additional delivery assistance (i.e. flights of stairs etc) please specify in the order instructions/comment box at checkout (a minimal surcharge may apply).
7-12 working days delivery (Capital Cities)
At Bedsonline we value quality. All our mattresses, bases and bedroom furniture are made to the highest quality standards. Due to this, delivery times may vary between different products.
Bedsonline is able to deliver most mattress, base and furniture orders within approximately 7-12 working days of your payment (depending on stock availability). Delivery to regional areas may take longer - please read state specific information below.
All pillows, linen and manchester are sent separately through Australia Post and should arrive between 7-12 working days of your payment. (Please note: if your order contains pillows/linen/manchester as well as mattresses/furniture, your delivery will be received in part through eparcel and will arrive seperately to your furniture and mattress order).
7-21 working days delivery (regional areas)
Delivery to regional areas may take 7-21 days depending on your location. We ecnourage you to retain contact with our call centre to keep abreast of your order. Whilst everything is done to keep you informed, we are at the mercy of independent couriers for the timing of deliveries to regional areas.
Delivery days and confirmation
For mattreses and beds a courier will contact you the night before to arrange delivery times. The appointment is typically a 4 hour window period Monday to Friday or by arrangement on Saturday (at an additional cost - please call our customer service staff for an exact quote 1300 112 337)
Any specific delivery requests confirmed at the time of placing your order will be scheduled accordingly. However, please feel free to call 1300 112 337 with further queries and one of our service consultants will assist you.
Can I pick up my goods?
Looking to save more on our already discounted prices? We have a collection point located in Sydney for you to swing by and pick-up your order. Why not call us on 1300 112 337 and find out if your product is in stock and ready for collection.
Our Sydney showroom/warehouse is located at 503 Old South Head Road, Rose Bay, Sydney.
What will happen on the day of delivery?
The appointment is typically a 4 hour window period Monday to Friday, or by arrangement Saturday.
If requested we can call you on the day of delivery to give you a 4 hour delivery window. Every effort is made to ensure that the product is delivered on time.
You will need someone at the delivery address who will be able to take charge of the item ordered. If you are out when the delivery arrives, we will leave a card with a phone number for you to re-arrange delivery directly. Please be aware that if you are not at the point of delivery at the time the items are delivered as agreed with the courier (matresses ad furniture) you will be charged a freight fee for the redelivery of your items, isrrespective of the initial freight fee charged.
Will you assemble my bed?
Yes. For an additional fee our professional delivery team can unwrap and assemble your order within the Sydney Metro Area. For all other states please phone 1300 112 337 to find out if this service is available in your area. Please contact our call centre to ascertain what the fee will be.
Will you remove my old mattress / bed?
Yes, within the Sydney Metro Area and for a small additional fee our delivery team will remove your old mattress and either donate the mattress to a charitable organisation or dispose it in an environmentally friendly manner. It will cost $50 to remove a mattress and $100 to remove the mattress and base.
If you live outside Sydney please phone 1300 112 337 to find out if this service is available in your area. Alternatively, arrange collection with your local council.
RETURNS AND EXCHANGES
What is your Returns and Exchange policy?
If you have purchased a mattress from Bedsonline the 60 Night Comfort Mattress guarantee applies. All delivery and incidental charges to return the item or deliver the new item are the customer's responsibility and Bedsonline delivery fees will not be refunded.
Please note that a minimum of $79 will be charged to your account for this return for METRO areas only. Any regional return will be subject to the same delivery fees charged at point of purchase (with a minumum of $79 applying to the return).
As the majority of our products are made specifically to order, we do not offer any refunds on any of our products. For more information on our 60 Night Comfort Mattress guarantee please visit here.
We encourage you to access ACCC Refunds and Returns policies in order to ensure your right are not compromised. We at Bedsonline will adopt the policy of the ACCC in our quest to ensure we remain comitted to the customers rights.
Can I change my order?
If you find that for any reason you need to change an item in your order, please call us on 1300 112 337. HOWEVER once an order has already been processed by our logistics department we, unfortunately, cannot cancel or vary it. You will then need to follow our Returns and Exchange procedures to see whether or not you qualify for a refund or exchange.
Please be aware that most of our mattresses and bases are made to order and as such our manufacturerspass on the cost with immediate effect. As such it is essential that you choose carefully at the point of purchase.
How do I return my order?
To confirm that your purchase actually qualifies for return, please contact us on 1300 112 337 or email us at firstname.lastname@example.org with your name, original order number and the item you are returning.
If we are satisfied with your claim, and once the item is back at our warehouse, we will arrange for delivery of the replacement item. All delivery and incidental charges to return the item or deliver the new item are the customer's responsibility and BedsOnline delivery fees will not be refunded.
What is the 60 Night Comfort Guarantee?
When you purchase a mattress from BedsOnline you'll have 60 nights to make sure that you're 100% comfortable. We recommend that you allow a minimum of 14 days for your body to adjust to your new mattress to suit your personal individual preference.
If you decide to exchange your mattress within the 60 Night Comfort Mattress Guarantee in-home trial period, simply contact us by email or phone us on 1300 112 337 and we will gladly exchange your mattress for you. See our terms and conditions below for more details.
60 Night Comfort Guarantee Terms and Conditions
In order to adequately assess if the bed is suitable to your personal requirements, we require you to sleep on the bed for a 14 day period. You must contact us on 1300 112 337 or email us at email@example.com within the 60 Night Comfort Mattress Guarantee period for a replacement recommendation. Please include your name, original order number and the item you are returning and the replacement item.
Every BedsOnline mattress comes with a minimum 12-month manufactures warranty to protect you from product defects. Product warranties differ between manufacturers and between different model items and most provide between 5 to 10 years warranty. Full warranty details are available with your product on the product page or simply call us on 1300 112 337 to discuss your warranty options. After you receive your purchase you must return the enclosed purchase registration with the product to the manufacturer.
What happens if my goods are damaged on delivery?
At BedsOnline, we take great pride in the quality of our mattresses and bedding products. Due to the distances that many items are couriered, damages may be incurred from time to time. Every item is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase.
In the unlikely event that an item is found to be damaged or defective on receipt, please contact us on 1300 112 337 within 24 hours. We will replace any item that is found to be defective at the time of delivery. Alternatively, we will refund the total cost of your order, including delivery and return charges after inspection of the damaged or defective item.
All damages to the items MUST be notified in writing with accompanying photos of the damages, within 7 days of delivery, to firstname.lastname@example.org. A customer service agent will manage the replacement of this item as soon as is logistically possible.
If you are not satisfied with the level of service you receive, please let us know by contacting us on 1300 112 337 or emailing us at email@example.com
Your complaint will be acknowledged and will be dealt with fairly, confidentially and effectively. You will be kept fully informed of all progress made.