Help & Advice
Our mission is to be THE premier online retailer in the Australian mattress & bedroom furniture market by offering our customers exceptional value and an excellent consumer experience.
Our company’s success is built on a commitment to provide a simple and transparent purchase process, efficient service, delivery and communication, and a dedication to product knowledge and evolving bedding technology and initiatives.
Quite simply – we minimise the gap between supplier and consumers and in doing so, remove excessive costs in the middle. All the Big Brands, under one virtual roof – offering the best value in the market; online to your door. Backed with a price beat promise and a 101 night sleep guarantee – the no-risk experience you enjoy with BedsOnline proves why we are the premier Australian owned, online bedding specialists.
Our Retail Policy
Our mission is to ALWAYS offer the best value to our customers.
And if one of our competitors offer a ‘sale’ with heavy discounts, or a perceived ‘unbeatable offer’… don’t worry – we’ll beat it.
Our mission is to ALWAYS offer simple, convenient and transparent service to our customers.
What we say we’ll do – we always aim to do. No blurriness, no false promises.
Of course incidents outside our control can occur as life can throw some curve balls! However if the odd issue happens – ensuring it’s rectified quickly and with minimal inconvenience is our commitment to you. If this is not the case, please contact our customer service team on 1300 112 337 as we are ALWAYS looking to improve!
Our mission is to offer a risk free purchase process.
Buying online is scary right? You haven’t laid on your new mattress – what happens if it’s not right? Let us do the worrying for you. Take advantage of our 101 night comfort trial guarantee – 101 nights to ensure you are COMPLETELY satisfied with your purchase, or for a small fee you can exchange your mattress until you get it right. After all – we want you to sleep soundly knowing you’ve found your perfect mattress match!
So that’s a little bit about Australia’s premier online bedroom shopping destination.
We look forward to having you shop with us soon.