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Delivery within Sydney and Melbourne metro is FREE excluding soft furnishings such as pillows and sheets. Simply enter any Sydney or Melbourne postcode during checkout and you'll automatically receive FREE Delivery. Delivery normally takes between 7 and 12 working days to most metropolitan areas in Sydney and Melbourne. Want something faster? Then view our Quick Ship Items.
Enjoy FREE mattress delivery in Sydney, Melbourne, Brisbane, Adelaide & Perth. Use coupon code FREEMATT at checkout and the delivery fee will be deducted from your cart.
Collect your order from either Silverwater NSW or Noble Park in Victoria. We'll then contact you via email or SMS within 7-12 working days of placing your order when it's ready for collection. Please present your driver's licence and the credit card used to make the purchase to collect the goods ordered.
Selected items can now be delivered on the next working day when you place your order before 12 pm between Monday to Thursday. Place an order between Friday and Sunday and your items will arrive the following Tuesday. To take a look at our range of quick ship products click here.
|Time of Order||Expected Delivery|
|Monday to Thursday (Before 12PM)||Delivered the next working day|
|Friday and Sunday||Delivered Tuesday|
Fees for all areas are calculated at checkout. Simply add any product to your cart and enter your postcode in the 'Estimate Delivery' field located on the bottom right-hand side of the cart. Please be aware of the restrictions listed below for Perth, WA and Tasmania.
The fee for Mattress or Ensemble deliveries to Perth Metro is $55. For all other items such as timber bed frames, tallboys, adjustable beds and other bedroom furniture please call 1300 112 337 or email us with your item of interest and your postcode for our lowest delivery quote.
Delivery fees for all items on this site will require a quote from our delivery network. Please call 1300 112 337 or email us with your item of interest and your postcode for our lowest delivery quote.
Deliveries time vary depending on your location and the product ordered. Most orders are delivered within 7-12 working days in major capital cities and slightly surrounding area's.
Deliveries occur between Monday to Saturday in metro Melbourne & Sydney during standard business hours, excluding public holidays. Saturday deliveries will require prior arrangement so please call 1300 112 337 for all Saturday delivery requests.
For all other areas, deliveries will occur between Monday to Friday during standard business hours, excluding public holidays.
Please note: All deliveries are kerbside that is to your ground floor, front door. Most drivers will assist you to take the item inside when asked but please be mindful that our drivers and couriers are not removalists and are likely to decline any request to assist you in removing old beds or relocate existing furniture to make way for your new order.
Delivery is FREE in Sydney and Melbourne Metro (*excluding soft furnishings such as pillows and sheets)
Delivery of Mattresses is also FREE in Sydney, Melbourne, Brisbane, Adelaide & Perth when you use coupon code FREEMATT at checkout.
Delivery fee's for all other area's is calculated at the checkout by entering your postcode in the 'Estimate Delivery' box located on the Cart page.
Premium delivery services are available in Sydney & Melbourne Metro. For an additional fee of $49, our Sydney & Melbourne delivery team will place your order in any room you choose, assemble your mattress and base and remove and dispose of any packaging. We encourage you to consider our premium delivery service options if your home contains several stairs, a lift, or any other delivery challenges. Please call 1300 112 337 for a quote on premium delivery service options.
Ideally, you or a nominated person should be present to sign and take charge of the goods delivered. If you're not home when delivery occurs, the driver will leave a courtesy note and number so that you can arrange for the re-delivery of your order with ease.
You may also elect to have your order left unattended at the entry to your home by issuing an 'Authority to Leave' notice. You can do this by phoning 1300 112 337, emailing us or typing, 'Authority to Leave' in the comments section during checkout.
It is important to note that BedsOnline and our third party couriers cannot be held liable for any loss, theft or damage that may occur to your order if left unattended. If you anticipate any issues regarding delivery, please contact us prior to placing your order to discuss your available options or leave a note in the comments fields during checkout so that we may call you to discuss.
Yes. You will receive a phone call or an email with your tracking details once your order is ready to be delivered. We rely on several couriers to deliver our products Australia wide, some couriers prefer to arrange delivery with you by phone, others prefer to notify you by email. If you're not home when delivery occurs, the driver will leave a courtesy note and number so that you can arrange for the re-delivery of your order with ease.
Yes, we offer a mattress removal service in Melbourne & Sydney metro areas only.
For an additional fee of $50 per item our delivery team will remove and dispose of your old mattress. For example, disposing of a queen mattress will cost $50 and the removal of a queen mattress and base will cost $100.Please note that this service is limited to Mattresses, ensembles and packing and does not extend to furniture items such as Timber or metal bed frames, sofa’s, bedside tables and other household furnishings.
Unfortunately not. Assembled bed frames cannot fit through the space provided by doors and shipping assembled furniture across Australia would make delivery costs prohibitively expensive.
Most but not all items require some simple assembly, so please check the product description or call 1300 112 337 if you're not sure.
Your order can be collected from either our Sliverwater warehouse located in Sydney or our Noble park warehouse located in Melbourne. You will be contacted via email or SMS within 1-12 business days when your order it is ready for collection. Please present your driver’s licence and the credit card used to make the purchase to collect the goods ordered. If you are issuing a courier or any third party to collect the goods on your behalf please email proof of your identification together with proof of the card on which the transaction was completed to firstname.lastname@example.org.
2/450 Princes Highway, Noble Park VIC 3174
Mon-Fri: 10am-4pm | Sat: 9am-12pm
Tel: (03) 9020 8685
162 Silverwater Road, Silverwater NSW, 2128
Mon-Fri: 10am-4pm | Sat: 9am-12pm
Tel: (02) 9426 3904