Warranties & Returns

1. Cancellations

  1. Cancellation on standard transactions and online transactions will incur a cancellation fee of 10% of the invoice value. Cancellation on made to order transactions and orders on finance will incur a cancellation fee of 20% of the invoice value. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
  2. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
  3. Please note that under relevant health regulations, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.

2. Refund policy

  1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  2. Please choose carefully however as we do not refund simply for change of mind or circumstances.

3. Warranties

  1. We provide the following supplier warranties against defects:
    a. Timber: 1 year structural; and
    b. Lounge: 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering. All other goods sold by BedsOnline are covered by manufacturers’ warranties (if applicable).
  2. Defects covered by BedsOnline’s supplier warranties will be repaired or replaced at the discretion of BedsOnline (subject to your rights under the ACL with respect to major failures) without cost to you for parts or direct repair labour.
  3. BedsOnline’s supplier warranties do not cover, and we are not liable for, any fading or other change in colouration (“exposure”),any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of BedsOnline for any loss or damage, direct or consequential, is expressly excluded.
  4. The rights given by BedsOnline’s supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a BedsOnline supplier warranty you should call our Customer Service team on 1300 112 337 or Email customerservice@bedsonline.com.au Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim.