Loading... Please wait...
    [ My Cart ]
     
.......

Help & Advice
horizontal-menu-divider.gif

7-Day Support 
Call 1300 112 337

Contact Us

Showroom Locations

My Account 

Order Status 

View Cart

Assembly Instructions

horizontal-menu-divider.gif

Delivery & Returns

Delivery Information

Returns & Exchanges

60-Day In-Home Trial

How to Order 

Privacy Policy 

Terms & Conditions

horizontal-menu-divider.gif

Buying Guide

Pillows
Bed Linen
Quilts and Doonas
Mattress and Pillow Protectors
Blankets and Throws
Bed Packs

Mattress Size Chart 

How to Choose the Right Mattress

Selecting the Right Pillow

Product Videos

horizontal-menu-divider.gif

About Us

Bedsonline & Our Family of Brands 

Customer Testimonials

horizontal-menu-divider.gif

gift-b.gif

vertical-menu-divider.gif

   
   
.............

Delivery Info

 

Bedsonline deliver Australia-wide and delivery times vary depending on the items you choose and your location. As a general guide all mattress deliveries to Capital cities will cost $29 no mater how many items you buy and will be delivered within 7-12 working days. Pillows and other accessories which can be posted cost $12 nationwide per item.

 

Deliveries in Sydney, Melbourne & Brisbane 

Delivery of large items such as your mattress or bed frame will cost only $29. Pillows and other lightweight items that can be sent via standard courier will cost approx. $12. Please allow between 7-12 working days for delivery of your order.


Deliveries In Perth

Mattress and ensemble deliveries in Perth will cost only $55 and are delivered within 7-12 working days of placing your order. Pillows and other lightweight items that can be sent via standard courier will cost approx. $12. Large furniture items such as timber bed frames, tallboys and wardrobes will require a delivery quote. Please email your post code, suburb, contact number and product of interest to: sales@bedsonline.com.au  


Other Major Cities

If you live approximately 100km from a capital city delivery will cost between $90-$120. For example Newcastle and the Sunshine Coast will cost $90 and Canberra will cost $120. To find-out what your delivery cost cost simply add the item to your cart and click the 'Estimate Delivery' button located on the cart page. Please allow between 7-14 working days for delivery of your order.


Rural & Regional Deliveries

Australia is a big place and deliveries to regional areas vary greatly. Don't despair, simply email us your postcode, suburb, contact number and item(s) of interest and we'll find the most competitive delivery cost for you.


Door-to-Door

All deliveries are kerbside, that is, to your front door only but most couriers will assist you in taking the items into the room of your choice when asked. Driver Assistance can be provided by prior arrangement if you are unable to assist the courier in taking the items to your room. 

 

Premium Delivery Service Options

Don't lift a finger! For an additional fee of $42, we'll provide two delivery men that will place your order in any room of your choice, regardless of how many bends and stairs you place in front of us! This service is available in metro areas only.

 

Delivery FAQs



How long will delivery take?

90% of our customers receive their order within 5-12 working days in Sydney, Melbourne, Brisbane & Perth. Delivery times do vary depending on the item selected and your location.

_________________________________________________________________


Which days do you deliver? 

Deliveries take place between Monday-Friday and between the hours of 9am-6pm. Weekend deliveries can be arranged by prior arrangement or by prior arrangement in Sydney & Melbourne.

_________________________________________________________________


Will I receive advance notice?

Yes. BedsOnline will email you the delivery date on items that require you to be home within 24 hours of placing your order (excluding weekends). No need to grab your calendar just yet we'll also phone you one-day prior to your delivery as a reminder. During this call we'll arrange a delivery TIME. The appointment window is typically a four hour window period. Regional and interstate deliveries 

_________________________________________________________________


What if I'm not at home?

If you are not at home when we arrive all mattresses and furniture items will be returned to our depot for safe keeping and you will be contacted to arrange a new delivery date.  

_________________________________________________________________


Can I pick up my goods?

Yes, you can collect your order from two collection points in Sydney and one located in Melbourne:

 

Rose Bay, Sydney NSW

503 Old South Head Road, Rose Bay, Sydney

Mon-Sat: 9am-5pm | Sun: 10am-5pm

Tel: (02) 9371 6544

 

Noble Park, Melbourne Victoria

2/450 Princes Highway, Noble Park, Victoria

Mon-Sat: 9am-5pm | Sun: 10am-5pm

Tel: (03) 9020 8685

 

Manly Vale, Sydney NSW

267-269 Condamine Street, Manly Vale NSW

Mon-Sat: 9am-5pm | Sun: 10am-5pm

Tel: (02) 9907 0099

_________________________________________________________________


Can you remove my old mattress?

Yes, we offer a collection service in Melbourne & Sydney Metro Areas only. For a small additional fee of $50 per item our delivery team will remove and dispose of your old mattress. For example, disposing of a queen mattress will cost $50 and the removal of a queen mattress and base will cost $100.