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Frequently Asked Questions

Q

How much will delivery cost?

Delivery within Sydney and Melbourne metro areas is FREE on purchases of $699 or more, excluding soft furnishings such as pillows and sheets. For purchases under $699, a delivery fee of $95 will be charged.

Delivery fees for all areas are calculated at checkout. Simply add any product to your cart and enter your postcode in the 'Estimate Delivery' field located on the bottom right-hand side of the cart. Please be aware of the restrictions listed below for Perth, Western Australia, South Australia, Tasmania, Northern Territory and Remote Areas.

Q

 

Will I receive advance notice before delivery? 

Yes. You will receive a phone call with your tracking details once your order is ready to be delivered. We rely on several couriers to deliver our products Australia wide. If you're not home when delivery occurs, the driver will leave a courtesy note and number so that you can arrange for the re-delivery of your order with ease.

Q

Can I pick-up my goods? 

Collect your order from our warehouse either Arndell Park (New South Wales), Hallam (Victoria), Regency Park (South Australia) or Bundall (Queensland). We'll contact you via email or SMS within 5-15 working days of placing your order when it's ready for collection. Please present your driver's licence and the credit card used to make the purchase to collect the goods ordered.

Arndell Park (New South Wales)
5-9 Murtha Street,
Arndell Park, NSW 2148

Hallam (Victoria)
11 Siddons Way,
Hallam, VIC 3803

Regency Park (South Australia)
2, 19 Indama Street,
Regency Park, SA, 5010

Bundall (Queensland)
2 Upton St Bundall, QLD, 4217

Our warehouses are open for customer pick-ups Monday through Thursday from 10:00 a.m. – 1.00 p.m, Friday 10.00am – 12.00pm and some Saturdays 7.30am – 9.30am (please call 1300 112 337 to confirm Saturday dates).

Q

What happens once I place an order?

After placing an order, you will receive an “Order Confirmation” email containing your order number, items ordered, the total of your order and your delivery details. If you have paid in full, the email is your receipt. For orders not paid by credit card or Paypal, the order is not complete until payment is received. Once your order is complete, someone will contact you to arrange a suitable delivery time.

Q

How can I check on the progress of my order?

You can track the status of your order by emailing us at customerservice@bedsonline.com.au or calling us on 1300 112 337. Please quote your order number when contacting us. 

Q

Can I order from a real person, rather than online?

Yes, you can call one of our sleep consultants on 1300 112 337. Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST. Our sleep consultants are ready to discuss your needs over the phone or leave a message anytime and we will return your call.

Q

Do you offer interest free financing?

Yes! Please call us on 1300 112 337 or learn more about our Interest Free Finance program (* Terms and Conditions Apply)

Q

Can I use more than one discount code?

Only one discount code can be used at one time. Discount codes cannot be used in conjunction with any other offer. That said, call 1300 112 337 to speak with our customer sales team to ensure you're getting the best deal possible. 

Q

Can I pay by EFT/bank transfer?

BSB: 063-000
Account Number: 12926278
Account Name: Focus on Furniture Pty Ltd (trading as Bedsonline)
Bank name: Commonwealth Bank 
Location: Australia

Q

Can I pay by phone?

Yes. Simply you can pay by calling 1300 112 337 with your credit card details

Q

Are my payments secure?

We employ the highest payment standards online and do not retain any of your credit card information. Payments made using a credit card are authorised using a leading secure credit card SSL facility. You can find out more about our privacy and security polic

Q

What cards do you accept?

We accept all major credit cards Visa, MasterCard, American Express & Diners Club International.

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BedsOnline Australia Pty Ltd
503 Old South Head Road Rose Bay 2029 Sydney , Australia
Tel:1300 112 337 E-mail: customerservice@bedsonline.com.au