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Frequently Asked Questions

Q

When will I receive my order?

Deliveries time vary depending on your location and the product ordered. Most orders are delivered within 7-12 working days in major capital cities and slightly surrounding area’s.

Q

How much will delivery cost?

Home delivery is free in Sydney and Melbourne on all items with the exception of soft furnishings which are charged at $15 per item. Free mattress delivery is available in Sydney, Melbourne, Brisbane, Adelaide & Perth when you use coupon code FREEMATT when you checkout. Delivery fees for all other areas can be calculated at checkout by adding any item to your cart and selecting the 'Estimate Delivery' button located on your cart page.

Q

Do I need to be home for delivery? 

Yes, you or a nominated person will need to sign and take charge of the goods delivered. If you are not at home when your order is delivered, it will be returned to our depot for safe keeping and you will be contacted to arrange a new delivery date.

Q

 

Will I receive advance notice before delivery? 

Yes. BedsOnline will email you will email you a delivery schedule within one-to-two days of placing your order. No need to grab your calendar just yet, we'll also phone you one-day prior to your delivery as a reminder. During this call we'll arrange a delivery time which is typically a four hour window period. 

Q

Can I pick-up my goods? 

Your order can be collected from either our Sliverwater warehouse located in Sydney or our Noble park warehouse located in Melbourne. You will be contacted via email or SMS within 1-2 business days when your order it is ready for collection. Please present your driver’s licence and the credit card used to make the purchase to collect the goods ordered. If you are issuing a courier or any third party to collect the goods on your behalf please email proof of your identification together with proof of the card on which the transaction was completed to customer service 

Victoria Collections
2/450 Princes Highway, Noble Park VIC 3174
Mon-Fri: 10am-4pm | Sat: 9am-12pm
Tel: (03) 9020 8685

NSW Collections
162 Silverwater Road, Silverwater NSW, 2128
Mon-Fri: 10am-4pm | Sat: 9am-12pm
Tel: (02) 9426 3904

Q

Door-to-door

Deliveries are kerbside, that is to your front door but most drivers will assist you in placing the item in the room of your choice when asked.

Q

Premium delivery services

Don’t lift a finger! For an additional fee of $42, we’ll provide two delivery men that will place your order in any room of your choice, regardless of how many bends and stairs you place in front of us.

Q

What happens once I place an order?

After placing an order, you will automatically be sent an “Order Confirmation” email containing your order number, items ordered, the total of your order and your delivery details. If you have paid in full this email is your receipt. For orders not paid by credit card the order is not complete until payment is received. Once your order is complete someone will contact you to arrange a suitable delivery time.

Q

How can I check on the progress of my order?

You can track the status of your order by emailing us at customerservice@bedsonline.com.au or calling us on 1300 112 337.

Q

Can I order from a real person, rather than online?

Yes, you can call one of our sleep consultants on 1300 112 337. Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST. Our sleep consultants are ready to discuss your needs over the phone or leave a message anytime and we will return your call.

Q

Can you obtain products & mattresses from other stores?

Yes, we will make every effort to try obtain a particular bed or mattress for you. Simply call us on 1300 112 337 Monday-Friday 8am-7pm, Saturday and Sunday 10am-5pm AEST and one of our sleep consultants will assist you. Alternatively email us with the details of the bed or mattress you require.

Q

Do you offer interest free financing?

Yes! You can now get No Deposit, No Interest terms for 6 months through our Gem Visa Card program. Call us on 1300 112 337 or learn more about our Interest Free Finance program (* Terms and Conditions Apply)

Q

Can I use more than one coupon code?

Only one coupon can be used at any one time. Coupon codes cannot be used in conjunction with any other offer. That said, call 1300 112 337 to speak with our customer sales team to ensure you're getting the best deal possible. 

Q

Can I pay by EFT/transfer?

BSB: 062-000
Account Number: 1602 6332
Account Name: Bedsonline
Bank name: CBA Bank
Location: Australia

Q

Can I pay by phone?

Yes. Simply you can pay by calling 1300 112 337 with your credit card details

Q

Can I pay by cash or cheque?

Yes. If you wish to pay for your purchase by cash or cheque please visit our showroom, located at 503 Old South Head Road, Rose Bay NSW 2029. We accept COD only by prior arrangement.

Q

When must I pay for my order?

Credit Card payments are made after you click the "Submit My Order" button. Direct Debit orders require clearance of the full price within 7 days from the date that you receive your Order Confirmation. Orders can only be delivered after payment is received. 

Q

Are my payments secure?

We employ the highest payment standards online and do not retain any of your credit card information. Payments made using a credit card are authorised using a leading secure credit card SSL facility. You can find out more about our privacy and security polic

Q

What cards do you accept?

We accept all major credit cards Visa, MasterCard, American Express & Diners Club International

   
   
   

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BedsOnline Australia Pty Ltd
503 Old South Head Road Rose Bay 2029 Sydney , Australia
Tel:1300 112 337 E-mail: customerservice@bedsonline.com.au