Frequently Asked Questions


How much will delivery cost?

Sydney and Melbourne metro areas are FREE on mattress purchases over $999 or more (excluding soft furnishings such as pillows and sheets).

If your mattress purchase is under $999, or if your including any additional item such as a bed frame in your order, a delivery fee will be charged based on your postcode.

Delivery fees for all areas are calculated at the checkout. Simply add any product to your cart and enter your postcode in the 'Estimate Delivery' field.

Please be aware of the restrictions listed below for Perth, Western Australia, South Australia, Tasmania, Northern Territory and Remote Areas.



Will I receive advance notice before delivery? 

Yes. You will receive a phone call with your tracking details once your order has been placed.


Can I pick-up my order? 

Yes, you can collect your order from any of our warehouses located at Arndell Park (New South Wales), Hallam (Victoria), Regency Park (South Australia) or Bundall (Queensland). We'll contact you via email or SMS within 5-15 working days of placing your order and advise you when it’s ready for collection.

Please present your driver's licence and the credit card you used to make the purchase when collecting your BedsOnline order.

Arndell Park (New South Wales)
5-9 Murtha Street,
Arndell Park, NSW 2148

Hallam (Victoria)
11 Siddons Way,
Hallam, VIC 3803

Regency Park (South Australia)
2, 19 Indama Street,
Regency Park, SA, 5010

Bundall (Queensland)
2 Upton St Bundall, QLD, 4217


Warehouse opening hours VIC/NSW/QLD:

Monday 10am – 1pm

Tuesday 10am – 1pm

Wednesday 10am – 1pm

Thursday 10am – 1pm

Friday 10am – 12pm

Saturday 7.30am – 9.30am (please call 1300 112 337 to confirm Saturday dates).


Warehouse opening hours SA: 

Monday 9am - 3pm

Tuesday 9am - 3pm

Wednesday 9am -3pm

Thursday 9am - 3pm

Friday 9am - 5pm

Saturday 9am - 1pm




What happens once I place an order?

After placing an order, you will receive an order confirmation email containing your order number, items ordered and your delivery details.

If you have paid in full, the email is your receipt. For orders not paid by Credit Card or Paypal, the order is not complete until payment is received.

Once your order is complete, someone will contact you to arrange a suitable delivery time.


How can I check on the progress of my order?

You can track the status of your order by emailing us at customerservice@bedsonline.com.au or calling us on 1300 112 337. Please quote your order number when contacting us. 


Can I order from a real person, rather than online?

Yes, you can call one of our sleep consultants on 1300 112 337. Our sleep consultants are ready to help you with your order and answer all of your questions.  


Do you offer interest free financing?

Yes! Please call us on 1300 112 337 or learn more about our Interest Free Finance program (* Terms and Conditions Apply)


Can I use more than one discount code?

Only one discount code can be used at one time. Discount codes cannot be used in conjunction with any other offer. If you have any queries please call 1300 112 337 to speak with one of our sleep consultants to ensure you're getting the best deal possible.


Can I pay by phone?

Yes. Please call 1300 112 337 and one of sleep consultants will be able to help you with your payment. 


Are my payments secure?

We employ the highest payment standards online and do not retain any of your credit card information. Payments made using a credit card are authorised using a leading secure credit card SSL facility. 


What cards do you accept?

We accept all major credit cards Visa, MasterCard, American Express and Diners Club International.