Returns & Damaged Items

Returns & Exchanges

Unfortunately we cannot accept returns for change of mind, however if your item has arrived damaged or faulty, please contact our customer service team within 48 hours of receiving your product and we will arrange a suitable resolution.

Mattresses are covered by our 101-Night Comfort Trial Period and are excluded from this returns policy.
Please contact our sleep consultants on 1300 112 337 or email us at if you wish to discuss an exchange.



Damaged Items
  1. 1.     If, through no fault of your own, if a product is damaged or faulty it will be repaired, replaced or refunded based on the type and size of the damage incurred.
  2. 2.     If you notice any damage to your order, please notify our delivery drivers AND email or call 1300 112 337 within 48 hours of delivery.
  3. 3.     It is important that you open the order within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure you retain the original packaging until further notice.